Part Time Technician Vaughan

December 20, 2012 - March 20, 2013
Location:Vaughan, ON (Canada)
Salary Range:$12.50 plus commission
Benefits:Medical. Dental, Vision Care, Employee Purchase
Employment Type:Part Time
Department:Retail
Description:The Technician’s responsibility is to act quickly upon the customers' requests for service and providing the highest level of customer service.


Reporting Structure

This position typically reports to:
• Retail Sales Manager or Service Supervisor


Duties:Essential Duties and Responsibilities

• Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
• Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
• Prepares work order and distributes.
• Cross-sells upgrade parts to service customers when opportunity is presented.
• Calls or writes customer to ensure satisfactory performance of service.
• Relays messages and special instructions to mobile crews and other departments.
• Completes minor upgrade installations.
• Completes repairs


Qualifications:Education and Experience

• High school diploma or equivalent.
• 3 – 5 Years Computer related sales experience is preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Able to move medium weight objects (up to 50 pounds)



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