Head Cashier Burlington

January 07, 2014 - April 25, 2014
Location:Burlington, ON (Canada)
Salary Range:12.50 per hour
Benefits:Comprehensive Benefit program
Employment Type:Full Time
Description:The Head Cashier is responsible for positively impacting the customer’s shopping experience by effectively training, supervising, and directing customer service team members and cashiers. Make customer-oriented decisions in keeping with TigerDirect philosophies and business practices.

Reporting Structure

This position typically reports to:
• Operations Manager

Please email your resume to Michael.DePodesta@TigerDirect.ca
Duties:Essential Duties and Responsibilities

• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service.
• Accurately perform opening and/or closing functions; monitor performance of associates assigned to the front-end during opening/closing. Maintain cash office files and reports.
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management.
• Perform cash pulls, and make change orders and deposits in accordance with established policies.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Support the store’s shrink awareness program and advise management of any unusual activity. Train team members to do the same.
• Ensure that merchandise displays in the front-end area are clean, organized, and well-stocked.
• Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Monitor the store’s operational reports to identify opportunities for improved store execution.
• Provide assistance in all areas of the store based on business needs; perform all other tasks and assignments as requested by store management.
• Demonstrates a commitment to TigerDirect core values of safety, integrity, process improvement, and customer satisfaction.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:Education and Experience

• Retail electronics and/or technology experience a plus.
• High school diploma or equivalent
• Work full time hours on a variety of day/evening shifts, as needed, including weekends; broad availability
• Prior work experience as a customer service team member; prior supervisory and cash handling experience preferred
• Ability to interact with customers and associates in a professional, positive and courteous manner
• Ability to demonstrate and promote teamwork
• Ability to take leadership role in training and directing team members
• Demonstrated attention to detail and the ability to maintain composure while supervising multiple tasks
• Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
• Have the ability to move up to 50 lbs occasionally and 25 lbs regularly and climb 8’ to 10’ ladders to retrieve and/or stock merchandise as needed
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products

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