Part Time Service Advisor Burlington

August 13, 2012 - December 13, 2014
Location:Burlington, ON (Canada)
Salary Range:12.50 per hour
Benefits:Commission
Employment Type:Part Time
Department:Retail
Description:The Service Advisor is responsible for selling, recording, and distributing work orders to service crews upon customers' requests for service and providing the highest level of customer service.


Reporting Structure

This position typically reports to:
Retail Sales Manager or Service Supervisor

Please send your resume to Shawn.Malik@TigerDirect.ca
Duties:Essential Duties and Responsibilities

Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
Prepares work order and distributes.
Cross-sells upgrade parts to service customers when opportunity is presented.
Calls or writes customer to ensure satisfactory performance of service.
Relays messages and special instructions to mobile crews and other departments.
Completes minor upgrade installations.

Qualifications:Education and Experience

High school diploma or equivalent.
3 5 Years Computer related sales experience is preferred
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Able to move medium weight objects (up to 50 pounds)



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