B2B Account Manager - Vaughan, ON |
| December 28, 2011 - December 28, 2014 |
| Location: | Vaughan, ON (Canada) |
| Salary Range: | 10.25 plus commission |
| Benefits: | Health, Dental, life, Vacation, Commission |
| Employment Type: | Full Time |
| Department: | Retail |
| Description: | The B2B Account Manager is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our corporate and government customers
This position typically reports to:
� Store Manager
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| Duties: | Essential Duties and Responsibilities
� Maintain and grow account base through proper balance of maintenance and prospecting phone calls.
� Renew relationships with past buyers to drive future business.
� Call �warm sales leads� to build relationships with new clients.
� Work with clients to understand their business issues and provide solutions that meet their needs. (Consultative selling).
� Present promotions and special offers.
� Price products as per Tiger Directs pricing policy, offering discounts within agreed limits.
� Monitor the progress of account development.
� Achieve up-sell/cross-sell targets to enhance average order value.
� Handle, as appropriate, issues pertaining to your customer list.
� Follow-up customers requests for assistance, literature, price quotes, etc., to establish a high level of service orientation.
� Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs.
� Maintain designated average of outbound calls per day.
� Achieve biweekly and quarterly goals.
� Attend ongoing training for product knowledge, MACS system and sales techniques.
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| Qualifications: | Education and Experience
� High School Diploma required; Bachelor�s Degree preferred.
� 2 �3 Years of Sales Experience.
� Familiarity with computers and corporate IT infrastructure.
� Goal oriented �can-do� attitude with the ability to be aggressive and persistent.
� Enjoy a fast-paced environment and enjoy working with a highly motivated professional sales team.
� Excellent written, verbal, and presentation skills is critical.
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